We are seeking a motivated and detail-oriented Technical Support Trainee to assist in providing technical support, troubleshooting issues, and supporting end users with basic IT queries. The ideal candidate should be eager to learn, have basic technical knowledge, and be able to work independently while meeting response and resolution timelines.

🎯 Qualifications

• Bachelor’s degree or diploma in IT, Computer Science, or related field (required)
• Fresh graduates are welcome to apply
• Basic understanding of computer systems, hardware, and software
• Good communication skills (verbal and written)
• Ability to learn new tools and technologies quickly
• Strong attention to detail and time management skills
• Ability to work independently and as part of a team

📨 How to Apply

Please submit your resume and a brief cover letter explaining your technical knowledge, coursework, or internship experience to

• Assist users with basic technical and IT-related issues
• Troubleshoot hardware, software, and system problems
• Log and track support tickets and user requests
• Escalate complex technical issues to senior support staff
• Maintain accurate records of issues and resolutions
• Follow technical support procedures and service standards
• Learn and use support tools, systems, and documentation
• Meet response time and quality benchmarks

• Basic knowledge of operating systems (Windows/Linux)
• Familiarity with networking basics or IT support tools
• Internship or academic project experience in IT support
• Customer service mindset and problem-solving skills
• Willingness to work in shifts (if applicable)
  
  

• Competitive trainee stipend or entry-level salary
• Structured training and mentorship
• Hands-on experience in technical support operations
• Skill development and certification opportunities
• Career growth into full-time technical roles
• Supportive and learning-focused work environment